Purpose
This policy explains how Communicorp UK and Voiceworks (Sport) Limited approach age suitability information for apps, digital services and related user experiences.
It is intended to help users, parents, guardians, content creators and platform reviewers understand the suitability information published with apps and services operated by Communicorp UK and Voiceworks (Sport) Limited.
Scope
This policy applies to apps, websites, digital services, podcast platforms, audio services and related user experiences operated by Communicorp UK and Voiceworks (Sport) Limited.
For simplicity, this policy refers to Communicorp UK and Voiceworks (Sport) Limited collectively as “we”, “us” and “our”.
Our approach
We aim to describe app features, content and data use clearly so that age ratings and suitability information can be assessed consistently.
Where an app or service is distributed through a third-party app store, platform, marketplace or directory, we will follow the relevant platform’s age rating, content disclosure and review requirements. This may include declaring content types, interactive features, user-generated content, creator-generated content, account features, external links, advertising, purchases, location features and any available content controls.
Age suitability may depend on the app or service’s content, interactive features, account requirements, advertising, user-generated or creator-generated content, location features, purchases, external links and access to third-party services.
Platform and creator-generated content
Some apps and services operated by Communicorp UK and Voiceworks (Sport) Limited may include, provide access to, or link to content created, supplied or uploaded by third-party creators, podcasters, partners, advertisers or other external parties.
Voiceworks (Sport) Limited operates Sport Social Podcast Network, a platform for podcast content created, supplied and uploaded by third-party podcasters and content creators.
Content creators are responsible for correctly classifying their own content, including using explicit content markers, warnings, descriptions or other classification tools where appropriate.
Unless stated otherwise for a specific app or service, we do not actively review, moderate, verify or approve the age suitability of every individual item of third-party or creator-generated content before publication.
As a result, some content available through apps and services operated by Communicorp UK and Voiceworks (Sport) Limited may include mature themes, strong language, adult discussion, references to violence, alcohol, gambling, mental health or other material that may be unsuitable for children.
The presence or absence of an explicit content marker, content warning or description does not guarantee that content will be suitable or unsuitable for a particular listener or user.
Intended audience
Unless a specific app or service states otherwise, apps and services operated by Communicorp UK and Voiceworks (Sport) Limited are intended for general or adult audiences and are not specifically designed for, directed at, or targeted towards children.
Sport Social Podcast Network is intended for adult audiences and is not specifically designed for, directed at, or targeted towards children.
Parents and guardians are responsible for supervising content consumption by minors and for deciding whether particular content is appropriate for children in their care.
Reporting concerns
Users, parents, guardians, creators and platform reviewers may contact us if they believe content has been incorrectly classified, lacks an appropriate explicit content marker, exceeds the stated age suitability of an app or service or raises another age suitability or content concern.
Where concerns are reported, we may review the relevant information and may take appropriate action. This may include contacting the creator, asking the creator to update classification information, applying or requesting content warnings, restricting availability, removing content from a service, or taking other steps where required by law, platform rules, contractual obligations or our internal policies.
Questions or concerns about app age suitability information can be sent to trust@ccuk.media.
Review of this policy
We may update this policy from time to time to reflect changes in app store requirements, platform rules, applicable law, content features, moderation processes or the services operated by Communicorp UK and Voiceworks (Sport) Limited.